ChileBoxNM.com will accept, for return or exchange, items that are in new condition, unopened, unused, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 14 days of receipt of the original order. Items cannot be returned or exchanged after 14 days from the original order. Items must be returned in their original packaging.  To initiate a return, please email your request, along with your name, order number, and date of original purchase to info@NMChileBox.com.